Improving business processes that better serve your customers, is based more on substantial improvements than on the extra earnings that no one will notice. For example, in a single week thanks to a Kaizen team at a banking customer, Tangolf Inc. has reduced by 70% the number of steps necessary to set up a certain type of account, by 75% the number of administrative formalities and 79% the number of customer delays. As a result, the lead time of a prospect customer has been reduced from 90 to 49 calendar days. Reducing the new customer’s installation time by nearly 50% has brought in additional revenue of $ 3.1 million a year. And it was only a beginning …
The word Kaizen is the fusion of the two Japanese words “Kai” and “Zen” which mean respectively “Change” and “Good”. The current French translation is “continuous improvement”. In fact, by extension, we want to mean “analyze to make better”. This is a gradual and gentle approach used especially by the Toyota group for several years.
Kaizen is a set of simple improvements that involve all the stakeholders in a specific cycle and employ mostly common sense. This Japanese approach is based on constant improvements made daily, as well as on transformations and new ways of doing things with the ultimate goal of improving productivity and efficiency.
Instead of a project that lasts for months, 5 days is enough to completely refurbish a factory, workshop or warehouse. For a government or service organization, the 5 days will be used to map the current process, to develop the new process, to make a detailed analysis, to develop the new work instructions, to prepare the site plan (project management ) and to make a communication plan; the challenge will be implementation monitoring.
Kaizen is based on five key elements:
1. The quality
2. The effort
3. The involvement of all employees
4. The will to change
5. The communication
The Kaizen workshop is a pragmatic improvement seminar conducted within your company and focused on a specific process or problem. The Kaizen team, led by a consultant from Tangolf Inc., will involve your employees from different departments and hierarchical levels in the process of improvement. This diversity helps stimulate creativity and remain objective.